Privacy Policy

1. Information We Collect

Information you provide directly:

• Name and email address (when you submit a property check request)
• Property address (for assessment analysis)
• Phone number (optional, for appeal communication)
• Electronic signature (when authorizing us to file an appeal)
• Payment information (processed securely through Stripe; we do not store card numbers)

Information collected automatically:

• IP address and approximate location (country/state level)
• Browser type, device type, and operating system
• Pages visited, time spent, and referral source
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

• To research your property tax assessment and determine if you are over-assessed
• To prepare appeal documents and file them with your county assessor on your behalf
• To communicate with you about your appeal status and results
• To send you your analysis results via email
• To process payments for successful appeals
• To improve our services, website functionality, and user experience
• To comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

• County assessor offices — as necessary to file your appeal (your name, property address, and supporting evidence)
• Data providers — we query property assessment databases using your address to obtain comparable sales data
• Payment processors — Stripe processes payments securely on our behalf
• Service providers — cloud hosting (Vercel), database (Supabase), and email (Zoho) providers who help us operate
• Legal requirements — if required by law, subpoena, or court order

4. Data Security

We use industry-standard security measures to protect your information:

• All data transmitted between your browser and our servers is encrypted using TLS/SSL
• Personal data is stored in encrypted databases with access controls
• Payment information is handled entirely by Stripe (PCI DSS compliant) and never touches our servers
• Employee access to personal data is limited to those who need it to perform their duties

No system is 100% secure. While we take reasonable measures to protect your data, we cannot guarantee absolute security.

5. Cookies

We use essential cookies to maintain your session and preferences. We may use analytics cookies (such as Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings, though some features may not function properly.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Appeal records are retained for 7 years for tax and legal compliance purposes. You may request deletion of your account data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, email us at support@taxedfairly.com.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: